#helpdesk

23 tools curated in this category — including Asking, ify - Agents that Resolve, Ticketping

tech

Find on mySelectas all sites and tools related to helpdesk. This selection of 23 resources is reviewed and maintained by the community. The most popular include Asking, ify - Agents that Resolve, Ticketping. Each tool comes with a review, tags, comparisons and alternatives to help you make the best choice.

23 tools
AskingNew
Collaboration & Communication🌐 EN

A unified customer support inbox that brings WhatsApp, Instagram, Email, Telegram, web chat, TikTok, and Facebook Messenger into one shared team view.

#customer-support#team-chat#helpdesk#collaboration#saas
asking.com.br
📄 Full details →
👥 Target audience

Small customer support teams needing one shared inbox across multiple messaging channels

🌍 Target countries

Global

🗣️ Available languages
ENGLISH
🔄 Alternatives
ZendeskIntercomFront
🔗 Visit Asking
ify - Agents that ResolveNew
AI & Machine Learning🌐 EN

AI agent that resolves support tickets automatically on top of Zendesk, Freshdesk, Salesforce or HubSpot, building its own knowledge base and escalating tricky cases to humans, billed per resolution instead of per seat.

#helpdesk#ai-automation#ai-agents#enterprise#saas
useify.ai
📄 Full details →
👥 Target audience

Enterprise and mid-market support teams using Freshdesk, Zendesk, Salesforce, or HubSpot; SaaS companies and e-commerce platforms managing high ticket volumes

🌍 Target countries

International

🗣️ Available languages
ENGLISH
🔄 Alternatives
Intercom FinZendesk AIAdaForethought
🔗 Visit ify - Agents that Resolve
TicketpingNew
Collaboration & Communication🌐 EN

Slack-native helpdesk for support teams: manage tickets, email, and live chat from Slack, with AI handling routine requests and flat volume pricing instead of per-seat fees.

#helpdesk#customer-support#ai-automation#integrations#saas
ticketping.com
📄 Full details →
👥 Target audience

Lean, customer-focused teams and startups seeking streamlined support workflows without per-seat billing complexity

🌍 Target countries

Global

🗣️ Available languages
ENGLISH
🔄 Alternatives
ZendeskFreshdeskIntercomHelp Scout
🔗 Visit Ticketping
ServiceBeardNew
Automation, No-code & Integrations🌐 EN

Turns a shared support mailbox into an issue tracker, syncing emails to GitHub, GitLab or Linear so a customer reply automatically becomes a ticket.

#integrations#automation#helpdesk#open-source#self-hostable
servicebeard.app
📄 Full details →
👥 Target audience

Développeurs et petites équipes gérant le support client par email et voulant centraliser dans GitHub/GitLab/Linear

🌍 Target countries

International

🗣️ Available languages
EN
🔄 Alternatives
ZendeskFrontFreshdesk
🔗 Visit ServiceBeard
ConvergeNew
SaaS & Productivity🌐 EN

One inbox for every channel your customers message you on — WhatsApp, Telegram, Discord, Instagram, Gmail — so a small support team stops juggling five apps and five sets of notifications.

#customer-support#helpdesk#saas#collaboration#integrations
useconverge.app
📄 Full details →
👥 Target audience

Petites équipes support (3-15 personnes) gérant plusieurs canaux de messagerie

🌍 Target countries

Mondial

🗣️ Available languages
EN
🔄 Alternatives
ZendeskIntercomFreshdeskHelp ScoutFront
🔗 Visit Converge
EasyDesk
Collaboration & Communication🌐 EN

A lower-priced helpdesk where email, chat, and social messages all land in one shared inbox, with an AI assistant named Eden that drafts replies and summarizes tickets so a small support team doesn't drown.

#freemium#helpdesk#web-app#ai#saas
easydesk.app
📄 Full details →
👥 Target audience

Équipes support, responsables expérience client, organisations de toute taille en e-commerce, SaaS, services IT, agences digitales, logistique.

🌍 Target countries

Worldwide

🗣️ Available languages
EN
🔄 Alternatives
ZendeskFreshdeskHelp ScoutGorgias
🔗 Visit EasyDesk
Stonly
Collaboration & Communication🌐 EN

A tool that turns confusing help articles into clickable, step-by-step guides customers can actually follow, so fewer people end up stuck emailing support.

#freemium#helpdesk#customer-support#knowledge-base#web-app
stonly.com
📄 Full details →
👥 Target audience

Équipes support client et service client ; centres de contact, assurance, retail, services financiers, marketplaces.

🌍 Target countries

Worldwide

🗣️ Available languages
ENFRDEES
🔄 Alternatives
Document360ClickHelpZendesk Guide
🔗 Visit Stonly
Risotto
Collaboration & Communication🌐 EN

A conversational AI tool that lets employees request software access via Slack or Teams, with automatic time-limited provisioning and revocation.

#helpdesk#automation#customer-support
tryrisotto.com
📄 Full details →
👥 Target audience

Organisations mid-to-large avec équipes IT gérant de hauts volumes de tickets, utilisant Jira/ServiceNow/Freshservice/Zendesk

🌍 Target countries

International

🗣️ Available languages
EN
🔄 Alternatives
Okta Access RequestsSailPointServiceNow ITSM natif
🔗 Visit Risotto
ChatReact
CRM, Sales & Marketing Tech🌐 EN

A chatbot that reads your website and support docs on its own, answers customer questions automatically, and gets better every time a human corrects a wrong answer — no need to manually write and update a script.

#customer-support#ai-agents#freemium#helpdesk
chatreact.ai
📄 Full details →
👥 Target audience

PME et agences qui veulent automatiser le support client multilingue sans écrire de script manuellement

🌍 Target countries

Europe (24 langues UE) + international

🗣️ Available languages
ENFRDEESIT
🔄 Alternatives
IntercomDriftZendesk
🔗 Visit ChatReact
Auxx.ai
Editors, IDEs & Dev Tools🌐 EN

A support inbox that reads incoming customer tickets, drafts (or sends) the reply itself, and automatically keeps your customer records up to date, aimed at small teams who can't afford a full-time support rep for every channel.

#customer-support#helpdesk#crm#automation#ai-automation
auxx.ai
📄 Full details →
👥 Target audience

Petites entreprises, e-commerçants (Shopify), équipes support voulant automatiser les tickets répétitifs

🌍 Target countries

Marché anglophone, pas de ciblage géographique visible

🗣️ Available languages
EN
🔄 Alternatives
IntercomZendeskFrontGorgias
🔗 Visit Auxx.ai
Agentplace
Editors, IDEs & Dev Tools🌐 EN

A tool for service businesses — think a salon, a clinic, a repair shop — that adds an AI receptionist to their website and phone line, answering customer questions, booking appointments, and taking payments automatically, day or night, without hiring extr

#customer-support#helpdesk#ai-agents#automation
agentplace.io
📄 Full details →
👥 Target audience

Entreprises de services (salons, cliniques, réparation), professions basées sur rendez-vous, support client en ligne

🌍 Target countries

Marché anglophone, pas de ciblage géographique visible

🗣️ Available languages
EN
🔄 Alternatives
IntercomDriftZendeskTidioChatbase
🔗 Visit Agentplace
Owlish
SaaS & Productivity🌐 EN

A lot of customer questions are already answered somewhere in your docs or FAQ — the problem is nobody reads them before emailing support. Owlish reads your documentation for you and turns it into a chat agent that answers customers directly, shows exactl

#saas#customer-support#ai-agents#helpdesk#automation
owlish.bot
📄 Full details →
👥 Target audience

Équipes support client, équipes commerciales (qualification de leads), IT helpdesk, agences gérant plusieurs clients

🌍 Target countries

Worldwide

🗣️ Available languages
EN
🔄 Alternatives
Intercom FinZendesk AIChatbots FAQ génériques sans citation de sources
🔗 Visit Owlish
ReleaseDock
Collaboration & Communication🌐 EN

One small widget you drop into your website that answers customer questions, hosts a help center, and shows what's new in your product — instead of stitching together three separate tools.

#customer-support#helpdesk#documentation-tool#saas
releasedock.co
📄 Full details →
👥 Target audience

Petites et moyennes équipes SaaS qui veulent regrouper chat en direct, agent IA, centre d'aide et changelog en un seul outil

🌍 Target countries

Monde

🗣️ Available languages
EN
🔄 Alternatives
IntercomZendeskBeamer
🔗 Visit ReleaseDock
Unthread
Collaboration & Communication🌐 EN

An AI helpdesk that lives inside Slack, turning messy support conversations into tracked, resolved tickets without anyone leaving the chat.

#helpdesk#saas#customer-support#ai-automation#team-chat
unthread.io
📄 Full details →
👥 Target audience

Équipes support/IT/RevOps/HR qui gèrent déjà leurs demandes dans Slack ou Teams et veulent un vrai suivi de tickets sans changer d'outil

🌍 Target countries

Monde

🗣️ Available languages
EN
🔄 Alternatives
ZendeskIntercomAtlas
🔗 Visit Unthread
Atlas
Collaboration & Communication🌐 EN

A modern customer support inbox — chat, email, SMS, WhatsApp, voice — with an AI that drafts replies and an autopilot that can resolve simple tickets on its own.

#helpdesk#team-chat#customer-support#ai#saas
atlas.so
📄 Full details →
👥 Target audience

Petites équipes support et startups qui veulent un inbox multicanal + IA sans le prix d'un Zendesk/Intercom enterprise

🌍 Target countries

Monde

🗣️ Available languages
EN
🔄 Alternatives
ZendeskIntercomFreshdesk
🔗 Visit Atlas
Skippr AI
SaaS & Productivity🌐 EN

Instead of a static onboarding checklist or a chatbot that only answers questions, Skippr puts a live AI agent inside your product that can actually see the screen, talk to the user, and click through the steps for them.

#helpdesk#saas#ai-agents#customer-support#ai
skippr.ai
📄 Full details →
👥 Target audience

Équipes produit SaaS avec un taux d'abandon élevé pendant l'onboarding

🌍 Target countries

Monde

🗣️ Available languages
EN
🔄 Alternatives
Chatbot de support classique (Intercom)Spécialiste onboarding humainTours produit statiques (Appcues)
🔗 Visit Skippr AI
Pylon
Collaboration & Communication🌐 EN

A customer-support platform built for B2B teams that live in Slack and Teams — it turns messy shared channels into tracked tickets and adds AI agents that investigate and resolve issues.

#collaboration#customer-support#saas#helpdesk#ai-agents
usepylon.com
📄 Full details →
👥 Target audience

B2B SaaS companies supporting customers via shared Slack/Teams channels and multiple channels

🌍 Target countries

Worldwide

🗣️ Available languages
EN
🔄 Alternatives
IntercomZendeskHelp Scout
🔗 Visit Pylon
Haven AI
Collaboration & Communication🌐 EN

AI phone agent for property managers that answers tenant calls day and night, handling maintenance requests, leasing questions and tour scheduling automatically.

#customer-support#ai-agents#helpdesk
usehaven.ai
📄 Full details →
👥 Target audience

Property management companies | Portfolio owners of rental properties

🌍 Target countries

United States

🗣️ Available languages
EN
🔄 Alternatives
EntrataAppFolio Realm-XAveryRealtyAds
🔗 Visit Haven AI
Decagon
Collaboration & Communication🌐 EN

AI-native customer support platform that builds conversational agents handling voice, chat and email tickets end-to-end for large companies.

#ai#customer-support#helpdesk#ai-agents
decagon.ai
📄 Full details →
👥 Target audience

Large enterprises | Consumer apps with high ticket volume | Fintech, travel, retail

🌍 Target countries

Worldwide

🗣️ Available languages
EN
🔄 Alternatives
Intercom FinAdaForethought (now part of Zendesk)Lorikeet
🔗 Visit Decagon