Asking
A unified customer support inbox that brings WhatsApp, Instagram, Email, Telegram, web chat, TikTok, and Facebook Messenger into one shared team view.
🔗 Visit Asking
Description
Imagine your small team getting customer messages on WhatsApp, Instagram DMs, email, and Facebook Messenger all at once — and having to jump between five different apps to answer them, hoping nothing falls through the cracks. Asking is built to fix exactly that: it pulls every one of those conversations into a single shared inbox, so everyone on the team can see who's talking to whom, who's already replied, and what still needs an answer, without digging through separate apps or shared logins.
Technically, Asking is a multi-channel inbox layer that connects to WhatsApp, Instagram, Telegram, TikTok, Facebook Messenger, email, and an embeddable web chat widget, routing every incoming message into one dashboard. Conversations can be assigned to specific team members, tagged, and automated with routing rules, and an AI assistant drafts reply suggestions using context about the company and past conversations. The platform includes team-level reporting (response times, volume, workload distribution), role-based access controls with multi-factor authentication, and a live dashboard at app.asking.com.br. It's aimed at small support teams that have outgrown juggling multiple native apps and inboxes but don't need — or want to pay for — an enterprise helpdesk suite.
💬 Our review
The short version: Asking is a solid, no-frills shared inbox for small teams juggling too many messaging apps, though it's a newer, smaller player than the established helpdesk giants.
Compared to Intercom, Zendesk, or Front, Asking's real selling point is channel breadth for a small team's budget — WhatsApp, Instagram, TikTok, and Telegram support isn't standard on cheaper competitor tiers, and $20/seat/month undercuts Zendesk and Intercom's per-agent pricing, which routinely runs $50-100+/agent/month once automation and reporting are added. The tradeoff is maturity: Asking is a young, Brazil-based product without the deep integration ecosystem, app marketplace, or enterprise features (advanced SLAs, complex workflow builders) that Zendesk or Front have built over a decade. There's also no visible free tier, so you can't test-drive it without committing to a paid seat. For a small team that lives on WhatsApp and Instagram and just wants one inbox instead of five apps, it's a genuinely useful and fairly priced tool; for teams needing deep CRM integrations or complex ticketing workflows, the bigger incumbents still make more sense.
💰 Pricing
📊 Global score
🤖 AI-enriched data
$20/user/month billed monthly, or $200/user/year billed annually (about 2 months free). No free tier confirmed.
Pros
Unified inbox across 7+ channels (WhatsApp, Instagram, TikTok, Telegram, Messenger, email, web chat)
AI-assisted reply drafting using company context
Flat, transparent per-seat pricing with no feature gating
Built-in automation, routing, and performance analytics
Cons
No free tier or trial visible on the pricing page
Small, newer company without an established integration marketplace
No enterprise features like advanced SLAs or custom workflow builders mentioned
Limited public information on uptime/reliability track record