Aidkit
A lightweight helpdesk built for small software teams who find Zendesk or Intercom overkill for their support volume.
🔗 Visit Aidkit
Description
If your team is small enough that a single person handles support alongside other work, tools like Zendesk or Intercom can feel like using a freight truck to deliver a letter — powerful, but heavy to set up and expensive for what you actually need. Aidkit strips support down to the essentials: users report bugs with one tap using a video or screenshot, you reply from an inbox that looks and feels like email, and everyone on the team sees new tickets instantly.
Technically, Aidkit ships a customizable, copy-paste support widget, a Linear-inspired interface for managing tickets, and replies that go out to users as plain emails rather than locking them into a portal. Every team gets a free branded subdomain, role-based permissions for assigning tickets, and auto-reply on new submissions. Pricing separates 'spectators' (free, read-only) from billed roles (owners, admins, agents), and the company is bootstrapped with no investor pressure shaping its roadmap.
💬 Our review
The short version: Aidkit is what you reach for the moment Zendesk's setup wizard starts to feel like a part-time job — it trades depth for something a two- or three-person team can actually run without training.
The one-tap video/screenshot capture is a small but real improvement over typing out a bug description by hand, and replying to users as plain email (instead of forcing them into a portal) keeps the support experience familiar for people who've never heard of your product's help center. Being bootstrapped shows in the pricing model — free spectator seats and a straightforward paid tier for people actually doing the work — but it also means you won't find the reporting depth, automation rules, or integration marketplace that Zendesk or Intercom have built over a decade. Worth it if you're a small team that wants working support today without a configuration project; skip it if you need advanced routing, SLAs, or deep analytics, where the established players still win.
💰 Pricing
📊 Global score
🤖 AI-enriched data
Rôle 'Spectator' gratuit (lecture seule). Plans payants mensuels/annuels pour owners/admins/agents, -20% en facturation annuelle. Tarifs exacts non affichés publiquement.
Pros
Capture vidéo/screenshot en un geste pour les rapports de bug
Réponses envoyées comme de simples emails, pas de portail imposé
Sous-domaine et adresses email d'équipe gratuits
Interface inspirée de Linear, prise en main rapide
Cons
Moins de profondeur fonctionnelle que Zendesk/Intercom
Tarifs exacts non publics, il faut s'inscrire pour les voir
Peu d'intégrations comparé aux acteurs établis