Auxx.ai
A support inbox that reads incoming customer tickets, drafts (or sends) the reply itself, and automatically keeps your customer records up to date, aimed at small teams who can't afford a full-time support rep for every channel.
🔗 Visit Auxx.ai
Description
Every small business that sells online eventually drowns in the same repetitive questions — "where's my order," "how do I return this," "what's my account status" — and answering them all by hand doesn't scale. Auxx.ai is built to take that load off a small team: it reads support tickets as they come in, drafts (or auto-sends, depending on your settings) a reply, and updates the relevant customer record automatically, combining what's usually two separate tools (a helpdesk and a CRM) into one system.
The core of it is an AI agent (branded "Kopilot") that classifies and routes tickets with conditional workflows, backed by a unified CRM that ties together contacts, tickets, orders, and companies in one place, plus a knowledge base with vector search so the AI can pull accurate answers from your own documentation. It connects to Shopify, Stripe, GitHub and generic REST APIs via webhooks for real-time syncing, and includes a visual no-code workflow builder and a KPI dashboard. It positions itself as open-source (currently at v0.1.189) with a genuinely free tier (50 AI completions/month, 1GB storage), scaling to a Growth plan at $35/month for unlimited channels and 5,000 completions, plus a startup program offering up to 90% off the first year.
💬 Our review
The short version: if you're a small e-commerce or SaaS team drowning in repetitive support tickets and can't justify a full Intercom or Zendesk contract, Auxx's combined helpdesk-plus-CRM with a genuinely usable free tier is worth trying — just budget time to verify the AI's auto-replies before trusting it fully unsupervised.
Against Intercom or Zendesk, the biggest structural difference is that Auxx merges the CRM and helpdesk into one product rather than selling them separately (or requiring a separate CRM integration), and it starts free rather than the $20-70+/seat/month those established players typically charge once you need any real automation. Against Gorgias, which is the closer e-commerce-focused comparison, Auxx's edge is price (free tier vs Gorgias' $10+/month minimum) and the open-source positioning, though Gorgias has a longer track record specifically in Shopify support workflows. The real question mark is AI-drafted replies going out to real customers: for a young product (v0.1.x), it's worth starting with draft-only mode rather than full auto-send until you've verified quality on your specific ticket types. At $0-35/month for the tiers that matter to a small team, the downside of trying it is minimal, but it's not yet the mature, battle-tested platform that Zendesk or Intercom represent for teams needing enterprise reliability guarantees. <!-- ai-generated -->
💰 Pricing
📊 Global score
🤖 AI-enriched data
Free (0$, 50 complétions IA/mois), Starter 14$/mois, Growth 35$/mois (complétions illimitées, 5000 complétions IA), Enterprise sur devis. -30% en annuel, jusqu'à -90% via le programme startups.
Pros
Plan gratuit réellement utilisable (50 complétions IA/mois, 1GB stockage)
CRM + helpdesk fusionnés dans un seul outil
Positionnement open-source
20+ intégrations natives (Shopify, Stripe, GitHub, webhooks)
Cons
Produit jeune (v0.1.189) — fiabilité des réponses IA automatiques à vérifier
Moins de historique/réputation que Zendesk ou Intercom
Pas d'information publique sur l'équipe ou le financement
Support entreprise sur devis uniquement, pas de tarif public