ify - Agents that Resolve
AI agent that resolves support tickets automatically on top of Zendesk, Freshdesk, Salesforce or HubSpot, building its own knowledge base and escalating tricky cases to humans, billed per resolution instead of per seat.
🔗 Visit ify - Agents that Resolve
Description
Imagine hiring a new support rep who reads your entire help center and every past ticket overnight, then quietly handles all the repetitive "how do I reset my password" or "where is my invoice" questions on their own, only tapping a human teammate on the shoulder when something is genuinely tricky, and handing over full context when they do. That is what ify does: it is an AI agent that plugs into the helpdesk you already use, whether that is Zendesk, Freshdesk, Salesforce or HubSpot, and works your ticket queue like a tireless first-line agent so your human team spends its time on the problems that actually need a person.
Built by Konnectify under the "ify" brand, the product ingests documentation, help-center articles and historical resolved tickets to self-build a knowledge base rather than requiring manual training or prompt engineering. It captures tickets across email, WhatsApp, Slack, Microsoft Teams, the connected helpdesk and an embeddable chat widget, classifies and routes them automatically, and integrates with 500+ billing, CRM and dev tools, with Stripe, Jira, Salesforce, Zendesk, Freshdesk and Intercom named specifically. It ships native ticketing with SLA tracking and audit trails, claims GDPR/HIPAA compliance, and advertises setup in under 20 minutes. Pricing is unusual for the category: instead of per-seat or per-agent fees, ify charges per resolved ticket at a custom rate set against monthly ticket volume, behind a 14-day free trial.
💬 Our review
The short version: ify is a credible AI-first layer on top of the helpdesk you already run, aimed at teams drowning in repetitive tickets, and its per-resolution pricing is the rare vendor pitch that actually ties cost to outcomes rather than seats — but there is no public price list, and you are trusting a young vendor to auto-build your knowledge base and touch every support channel you own.
The closest comparison is Intercom Fin, which also bills per resolution and publishes its rate at $0.99 per resolution; ify's rate is negotiated per account, which can be tailored to your ticket mix but also means you cannot benchmark it against Fin without booking a call. Zendesk's own AI agents are usage-based add-ons layered onto Suite plans (roughly $55-115 per agent seat per month, plus resolution fees), which matters less here since ify does not ask you to leave Zendesk, Freshdesk, Salesforce or HubSpot — it sits on top. Ada, another resolution-priced player, chases the same high-volume enterprise support teams but has a longer track record and more public case studies. Forethought and Decagon round out the field with similar automatic-resolution pitches and equally opaque pricing. Per-resolution billing is genuinely smarter than per-seat pricing for support tools, since you stop paying for licenses that sit idle overnight, but the real unanswered question is accuracy: how good is a self-built knowledge base out of the box, and how often does it confidently resolve a ticket wrong? That is not something the marketing site will tell you, and it is worth stress-testing hard during the 14-day trial before signing anything long-term.
💰 Pricing
📊 Global score
🤖 AI-enriched data
Resolution-based pricing: custom rate negotiated against monthly ticket volume, no per-seat/user/agent fees. 14-day free trial; no public price list.
Pros
Sits on top of your existing helpdesk, no migration needed
Per-resolution billing, no unused-seat costs
Self-building knowledge base from docs and ticket history
Unified multi-channel capture (email, WhatsApp, Slack, Teams, chat)
Cons
No public pricing, quote required
Per-resolution billing can get expensive at very high volume with no visible cap
Auto-generated knowledge base reliability hard to verify before the trial
Younger, less publicly proven vendor than Intercom or Zendesk