HelpStack
AI-powered shared inbox that unifies email, Facebook, Instagram, WhatsApp and web chat, with auto-translation in 40+ languages
🔗 Visit HelpStack
Description
Selling internationally means customer support messages arrive scattered across email, WhatsApp, Instagram DMs, and live chat, often in languages your team doesn't speak. Most small teams end up with five browser tabs open and no idea which message is oldest. HelpStack puts every channel in one inbox and lets AI draft replies and translate on the fly, so one person can cover support in languages they don't actually speak.
HelpStack is a shared-inbox SaaS for customer support: it consolidates messages from email, Facebook, Instagram, WhatsApp, and website chat into a single interface, generates AI-suggested replies to speed up agent response time, and auto-translates conversations across 40+ languages. Pricing is token-based rather than seat-based, with a free tier (500 tokens/month, roughly 83 conversations) and paid tiers scaling token allowances up.
💬 Our review
The short version: if your support load is split across WhatsApp, Instagram, and email and you're tired of tab-switching, HelpStack's free 500-token tier is enough to see whether unifying channels and auto-translating actually saves time before you pay anything.
Zendesk, Intercom, and Gorgias dominate this space but carry seat-based pricing that gets expensive fast for a small team; HelpStack's token-based freemium model and heavier focus on channel consolidation plus built-in translation is aimed squarely at smaller, internationally-facing teams rather than enterprise support orgs. The tradeoff is that token pricing can be harder to predict than a flat per-seat fee — 500 free tokens covers roughly 83 conversations, which a busy shop will burn through quickly — and setup still depends on connecting each channel's own API (Meta, WhatsApp Business), which isn't instant. Worth trying if multilingual, multi-channel support is your actual bottleneck; overkill if you only handle support through one channel.
📊 Global score
🤖 AI-enriched data
Gratuit : 500 tokens/mois. Starter : 29 €/mois (8 000 tokens/mois). Growth : 79 €/mois (30 000 tokens/mois, le plus populaire). Enterprise : tarification sur mesure.
Pros
Boîte de réception unifiée pour email, Facebook, Instagram, WhatsApp et chat web
Suggestions de réponses IA qui réduisent le temps de composition des agents
Traduction automatique en plus de 40 langues pour le support international
Cons
Plan gratuit limité à 500 tokens/mois, soit environ 83 conversations
Tarification basée sur les tokens, moins prévisible qu'un prix par siège
Connexion de chaque canal dépendante des API tierces (Meta, WhatsApp Business)