FoxDesk
A support-ticket and time-tracking workspace for freelancers and agencies who need to know what clients asked for, who's handling it, how long it took, and what to bill for it.
🔗 Visit FoxDesk
Description
If you run a small agency or do freelance IT/support work, you know the pain of juggling client emails, a separate time tracker, and a spreadsheet for invoicing — FoxDesk's idea is to put all three in one place, so a client request, the time spent on it, and the resulting bill are all connected instead of living in different tools.
Under the hood, FoxDesk is a support ticketing platform with a built-in timer, unlimited team members per workspace (no per-seat fees), and client billing/reporting tools, plus a self-hosted AGPL-3.0 open-source option for teams that want full data control. Pricing is flat per workspace — an introductory rate of €9.90/month (locked in permanently for early subscribers) or €19.90/month standard — with 1GB of storage included and €1.90 per extra GB. A 14-day free trial requires no credit card. It's a small, relatively new vendor, so public documentation, API details, and independent reviews are thinner than what you'd find for an established helpdesk platform like Zendesk.
💬 Our review
The short version: for a freelancer or small agency juggling client support tickets, billable hours, and reporting across three different tools, FoxDesk's flat per-workspace pricing with unlimited seats is a genuinely good deal if the feature set covers what you need.
Against Zendesk or Freshdesk, FoxDesk's advantage is straightforward: no per-agent licensing, so adding teammates doesn't multiply your bill, and time tracking plus billing live in the same tool as the support tickets themselves — a real workflow win for service businesses that bill by the hour. The tradeoff is maturity: it's a small vendor with limited public reviews, thinner documentation, and EUR-denominated pricing that adds friction for non-EU customers doing currency conversion. The open-source self-hosted option is a nice safety valve if you want to avoid vendor lock-in. Worth trying during the 14-day trial if per-seat helpdesk pricing is genuinely hurting you; stick with Zendesk or Freshdesk if you need a proven track record and deep third-party integrations today.
💰 Pricing
📊 Global score
🤖 AI-enriched data
9,90 €/mois (tarif d'introduction permanent) ou 19,90 €/mois standard, par espace de travail, membres illimités, 1 Go de stockage inclus (1,90 €/Go supplémentaire). Essai 14 jours sans carte bancaire.
Pros
Tarif fixe par espace de travail, pas de facturation par utilisateur
Suivi du temps et facturation intégrés au même outil que le support
Option open source auto-hébergée (AGPL-3.0) pour garder le contrôle des données
Cons
Documentation produit et API limitée (petit éditeur récent)
Tarification en euros, friction de conversion pour les clients hors zone euro
Peu d'avis publics comparé à des concurrents établis comme Zendesk