Invent
An AI assistant that handles customer conversations across WhatsApp, Instagram, Facebook, TikTok, Telegram and web chat from one place, remembering each customer between conversations.
🔗 Visit Invent
Description
Small businesses that support customers across WhatsApp, Instagram DMs, and a website chat widget usually end up either ignoring some channels or paying for several separate tools that don't talk to each other. Invent puts one AI assistant behind all of those channels at once, so a customer can message on any of them and get a consistent, informed answer — including remembering things the customer told it in a previous conversation, not just the current session.
It connects to a business's existing knowledge (files, website content, plain text) to answer accurately, hands off to a human with full context when needed, detects over 100 languages, and can handle voice notes, images, and PDFs sent by customers. With over 300 pre-built integrations (calendars, CRMs, payment tools) and pricing that starts free and scales pay-as-you-go, it's positioned as a much cheaper alternative to platforms like Intercom or Zendesk.
💬 Our review
The short version: Invent's real pitch is breadth-for-cheap — one AI assistant across six-plus channels with long-term memory, at roughly a tenth of what Intercom or Zendesk typically cost, though it's an extremely young company.
Established customer-support platforms like Intercom and Zendesk offer more mature ecosystems and enterprise track records, but Invent's per-message pricing ($0.001-$0.004) and free 100-messages-a-month tier make it dramatically cheaper to start with, and the multi-channel-plus-memory combination is genuinely useful for small businesses juggling WhatsApp, Instagram, and web chat separately today. The real risk is company age: it launched in July 2025, meaning there's very little track record to judge long-term reliability, feature stability, or what happens if the company doesn't survive — worth confirming its current status before committing critical customer support to it.
💰 Pricing
📊 Global score
🤖 AI-enriched data
Gratuit : 100 messages/mois, sans carte bancaire. Paiement à l'usage : 0,001-0,004 $/message. Business : 29 $/mois + 29 $ de crédit/mois (50 assistants, 50 canaux, 100k contacts). Enterprise : sur devis avec SLA.
Pros
Prix au message très bas comparé à Intercom/Zendesk
Couvre 6+ canaux depuis un seul assistant
Mémoire long terme du client, pas seulement de la session en cours
Certifié SOC 2 Type II malgré sa jeunesse
Cons
Entreprise très récente (fondée en juillet 2025)
Peu d'études de cas publiques
Pas open source