Zenduty
An on-call and incident response platform that pulls alerts from over 150 monitoring tools into one place and pages the right person automatically.
🔗 Visit Zenduty
Description
When something breaks in production, the last thing you want is alerts scattered across five different tools while nobody's sure whose turn it is to respond. Zenduty centralizes that: it collects alerts from your monitoring stack, figures out who's on call, notifies them (by phone, SMS, Slack, or app), and manages the whole incident from first alert to postmortem, so the response process doesn't rely on someone remembering a spreadsheet schedule.
Zenduty integrates with 150+ monitoring and communication tools, offers automated on-call scheduling and escalation policies, real-time incident response via Slack/Teams, and mobile apps for iOS/Android. Its AI layer (ZenAI) assists with scheduling and generates automated postmortems. Pricing starts at $6/user/month (Starter, up to 5 users) and $16/user/month (Growth, up to 50 users), with a 14-day free trial and no credit card required. The company reports 1,000+ business customers and a 4.6/5 G2 rating; some product lines are marketed under the Xurrent IMR brand.
💬 Our review
The short version: for teams that have outgrown ad-hoc on-call via a shared calendar and Slack pings, Zenduty is a solid, reasonably priced entry into structured incident management — noticeably cheaper per user than PagerDuty at the low end.
Against PagerDuty (the category leader, with the deepest integration catalog and most mature escalation logic) and Opsgenie (tightly integrated with Atlassian tools), Zenduty competes mainly on price and breadth of integrations rather than sheer polish — 150+ integrations is a lot, but PagerDuty's ecosystem is still larger. incident.io is the more direct stylistic competitor, being similarly modern and Slack-centric, though Zenduty's AI-assisted postmortems are a nice differentiator. The Starter plan's 5-integration cap will push growing teams to Growth quickly, and enterprise pricing isn't public, but at $6-16/user/month it undercuts PagerDuty meaningfully for small-to-mid-size teams. For startups and mid-market teams building their first real on-call process, it's a sensible, budget-friendly choice; large enterprises with complex escalation needs may still lean toward PagerDuty's maturity.
📊 Global score
🤖 AI-enriched data
Starter : $6/utilisateur/mois (5 users). Growth : $16/utilisateur/mois (50 users). Enterprise : sur devis. Essai 14 jours sans CB, -16% en facturation annuelle.
Pros
150+ intégrations avec les outils de monitoring
Fonctions IA (ZenAI) pour la planification et les post-mortems
Applications mobiles iOS/Android
Moins cher que PagerDuty à l'entrée
Cons
Plan Starter limité à 5 intégrations
Tarif Enterprise non public
SMS/appels limités hors USA/Canada/Inde