Arbyn
An AI agent that handles Shopify customer support — email and live chat — and can take real actions on orders (refunds, address changes, reshipping) with your approval, instead of just answering questions.
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Description
Most AI chatbots for online stores can answer 'where's my order' but stop there — anything that requires actually touching the order (a refund, an address correction, a reshipment) still lands in a human's inbox. Arbyn is built to close that gap: it's an AI support agent for Shopify that not only answers customer questions over email and live chat but can take the follow-up action itself, applying discount codes, updating shipping addresses, or issuing refunds, with merchant approval built in for money-moving actions.
Arbyn answers in the store's brand voice, recommends products, and tracks orders across email and live chat, while handling shipping-address updates, returns, gift-card issuance, reshipping and subscription management as autonomous actions (refunds and cancellations require approval). It supports 100+ languages and is positioned as a modern alternative to Gorgias, Zendesk, Richpanel and Zipchat for Shopify stores. Pricing is Starter (free, 150 conversations/month), Growth ($59/month, 500 conversations, or $600/year) and Agent ($99/month, unlimited, or $990/year).
💬 Our review
The short version: Arbyn's real differentiator against Gorgias or Zendesk isn't the chat widget — every competitor has one — it's that the agent can actually execute the resulting action (update an address, issue a gift card, reship an order) instead of just drafting a reply for a human to act on, which is where most 'AI support' tools quietly stop.
The approval gate on refunds and cancellations is a sensible safety net that keeps a misfiring AI from draining the till, and the free Starter tier (150 conversations/month) is generous enough to actually evaluate the product on a small store before paying anything. Against Gorgias specifically — the dominant Shopify helpdesk — Arbyn is cheaper at every tier and ships more autonomous order actions out of the box, but Gorgias has a much larger app ecosystem and longer track record for stores with complex, multi-channel support needs (SMS, social DMs) beyond email and chat. Good fit for a small-to-mid Shopify store that wants to cut response time on routine order questions without hiring another support rep; a large multi-channel operation may still need Gorgias's broader integration surface.
💰 Pricing
📊 Global score
🤖 AI-enriched data
Starter gratuit (150 conversations/mois). Growth : 59 $/mois (500 conversations) ou 600 $/an. Agent : 99 $/mois (illimité) ou 990 $/an.
Pros
Peut exécuter l'action derrière la réponse (remboursement, adresse, renvoi)
Palier gratuit généreux (150 conversations/mois) pour tester
Moins cher que Gorgias/Zendesk à tarif équivalent
Approbation marchand requise pour les actions sensibles
Cons
Écosystème d'intégrations plus restreint que Gorgias
Limité à email + chat (pas de SMS/réseaux sociaux natifs)
Spécifique à Shopify uniquement
Peu d'avis clients indépendants disponibles