"Someone mentioned it in a support ticket" is not a product roadmap. Most teams lose good feedback because it lands in email, Slack DMs and support threads with no single place to collect, count or act on it. The six tools below cover the real range of how feedback actually shows up: structured feature-request boards, comments pinned directly on a live website, screen-recorded bug reports, anonymous surveys, and quick shareable drafts.
1. UserJot — best all-in-one feature request board, roadmap and changelog
UserJot gives SaaS teams one public place to collect feature requests, show a roadmap of what's coming, and publish changelogs — a direct alternative to Canny or Productboard. The full loop (feedback → roadmap → changelog) lives in one tool, changelogs can be AI-drafted from your product changes, and it integrates with Slack, Linear and Discord plus a REST API and MCP server.
Pricing: free tier with unlimited users and 2 boards. Starter $29/month (custom domain, 5 boards). Professional $59/month (unlimited boards, SSO).
Watch out for: SSO is locked behind the $59/month tier, and it doesn't yet have the multi-team roadmap depth of an established tool like Aha! or Productboard — fair, given it's a newer product.
2. Droptest — best for pinpoint feedback directly on a live website
Droptest lets you send a client or teammate a link to the actual live site, and they click directly on the page to leave a comment right where the problem is — instead of a vague "the header looks off" email with no way to know which header. It works across major site builders (Webflow, Framer, Shopify, WordPress, Wix, Squarespace).
Pricing: free permanently for 1 project, no credit card required. Basic $9/month for 3 active projects with unlimited reviewers and comments.
Watch out for: pricing above Basic isn't publicly listed, and it's narrower in scope than a general bug tracker — it's built specifically for visual, on-page feedback, not full issue tracking.
3. Woise — best for screen-recorded bug reports instead of vague text tickets
Woise lets users show and tell you what's broken by recording their screen and talking through it, instead of typing out a bug report in a text box. Reports get automatic AI transcription so they're searchable later, plus automatic browser and device detection.
Pricing: free tier capped at 10 submissions/month. Small $20/month, Medium $50/month, Large $100/month, enterprise on request.
Watch out for: the free tier's 10 submissions/month runs out fast for an active product, it's not built for roadmap prioritization the way a dedicated feedback board is, and costs climb quickly once feedback volume grows.
4. InsightDive — best for anonymous feedback without a GDPR headache
InsightDive drops a tiny feedback widget into your app that never collects who said something, just what they said, then uses AI to group hundreds of comments into the handful of themes that actually matter. Being anonymous by design means no GDPR data processing agreement is needed, and it ships native SDKs for Flutter, .NET/Avalonia and web plus Jira/Slack integrations.
Pricing: free tier (250 submissions/month, 1 project, 1 admin seat). Starter $49/month (2,000 submissions), Pro $129/month (10,000 submissions), enterprise on request.
Watch out for: it's a young product without much independent track record yet, and full anonymity by default means you can't follow up individually with a respondent even if you wanted to.
5. SurveyGenie — best for boosting survey completion with a conversational format
SurveyGenie is an AI tool that rewrites boring survey questions into a friendlier, chat-style conversation with a bit of humor, so more people actually finish answering instead of dropping out halfway through. It supports multi-channel sharing (link, email, WhatsApp, social) with real-time analytics.
Pricing: free, with no paid tier published on the site as of writing.
Watch out for: it's a young product with no paid roadmap disclosed yet, and the conversational format itself isn't hugely differentiated from what Typeform already does — the value is really in how much it actually moves completion rates for your audience, which is worth testing before relying on it.
6. Uselink — best lightweight way to share a draft and collect comments without forcing sign-in
Uselink lets you paste Markdown, HTML or an AI-generated draft and get back a shareable public link with comments and version history — and readers don't need to sign in to leave feedback. Access controls separate reading from commenting, and publishing from a draft is instant.
Pricing: no pricing page published; the product appears to be in free early access, worth confirming directly before relying on it for recurring use.
Watch out for: there's no visible pricing, team background or launch date, and the site is heavily client-rendered, which makes it harder to verify claims independently — treat it as an early-stage bet, not an established tool.
Side-by-side
| Tool | Best for | Pricing |
|---|---|---|
| UserJot | Feature requests, roadmap & changelog in one | Free tier; $29–$59/mo |
| Droptest | Comments pinned on your live website | Free (1 project); $9/mo for 3 |
| Woise | Screen-recorded bug reports | Free (10/mo); $20–$100/mo |
| InsightDive | Anonymous feedback, AI theme clustering | Free (250/mo); $49–$129/mo |
| SurveyGenie | Conversational surveys, higher completion | Free (no paid tier yet) |
| Uselink | Shareable draft links, no sign-in to comment | Not published (early access) |
The honest short version: if you need one real place to collect, vote on and act on feature requests, UserJot is the closest thing to a proper Canny alternative here, and its free tier is actually usable. If the feedback is about how your website or app looks, Droptest or Woise get you feedback pinned to the exact spot or recorded on screen instead of a vague description. If you want raw, honest feedback without a privacy conversation, InsightDive's anonymous-by-design approach solves that directly. For structured research, SurveyGenie's conversational format is worth testing against your current survey completion rate. And for a quick one-off share of a draft or doc, Uselink is the lightest option here — just confirm its pricing before you rely on it.